To follow them, you will need:
Always:
S-pushTAN-App
To retrieve your online banking login details, you will need the S-pushTAN-App. If your S-pushTAN-App is not working or hasn’t yet been set up, these instructions explain how to request a new registration letter.
Sparkassen-Card (debit card) – card number
If you are setting up the app a repeat time, you will be asked to enter your card number. This is why it is important to have your Sparkassen-Card (debit card) to hand. The card number is on the back of the card.
If you have forgotten your online banking PIN:
username/login ID for online banking
If you have forgotten your online banking PIN, you can use your username or login ID to restore access to online banking. You can find your login ID in your initial online banking registration login details.
How to: Forgotten username
Useful tips
What to do if your account has been blocked. And how to login with your login ID or retrieve your username. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Instructions for the online banking portal
Easy to follow step-by-step instructions.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
No working S-pushTAN-App?
How to: Forgotten online banking PIN (password)
Useful tips
Please note that your online banking PIN are not the same as the passwords for your App Sparkasse and S-pushTAN-App. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Instructions for the online banking portal
Easy to follow step-by-step instructions.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
No working S-pushTAN-App?
How to: Remove online banking PIN lock
Instructions for the online banking portal
The following guide contains step-by-step instructions for removing a online banking PIN lock. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
No working S-pushTAN-App?
Instructions for the Sparkassen ATM
Remove online banking PIN lock at the Sparkassen ATM:
You can remove your online banking PIN lock at any one of the thousands of participating Sparkassen ATMs in Germany.
- To do so, simply insert your Sparkassen-Card into the Sparkassen ATM
- Select “Services” -> “Change online banking PIN”
- Enter the PIN for your Sparkassen-Card
- Next, enter a new 5 to 12 digit initial PIN of your choice. The next step has to be done online:
- Log in to your Sparkasse bank’s online banking portal with your username / login ID and the new initial PIN
- Next, replace the initial PIN with a new online banking PIN – and, done!
Useful tips
Do not confuse: Your online banking PIN with your app passwords:
Forgotten your online banking PIN? You will need this online banking PIN to log into online banking. Do not confuse this online banking PIN with the passwords for the App Sparkasse and the S-pushTAN-App.
Still have your username:
Forgotten your online banking PIN or have been locked out of online banking, but still remember your username? Then you can request or create a new initial PIN straight away. To do so, follow these step-by-step instructions.
Alternatively, you can also change your online banking PIN or request a new one at any one of the thousands of participating Sparkassen ATMs in Germany.
- To do so, simply insert your Sparkassen-Card into the Sparkassen ATM
- Select “Services” -> “Change online banking PIN”
- Enter the PIN for your Sparkassen-Card
- Next, enter a new 5 to 12 digit initial PIN of your choice. The next step has to be done online:
- Log in to your Sparkasse bank’s online banking portal with your username / login ID and the new initial PIN
- Next, replace the initial PIN with a new online banking PIN – and, done!
Online banking access blocked:
If you have entered your online banking PIN incorrectly three times, your access will be temporarily blocked for security reasons.
You can remove the lock by entering the correct online banking PIN twice on the online banking portal and entering a valid TAN, i.e. approve the action on the S-pushTAN-App.
If you have forgotten your online banking PIN, you can request a new one by clicking on “Forgotten online banking PIN” or retrieve your login details by clicking on Forgotten login details on the login page.
If you enter an incorrect online banking PIN again at this point, your online banking access will be permanently blocked for security reasons. To remove the lock on your online banking PIN, follow the instructions under “Remove online banking PIN lock”.
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