To follow them, you will need:
Always:
S-pushTAN-App
To retrieve your online banking login details, you will need the S-pushTAN-App. If your S-pushTAN-App is not working or hasn’t yet been set up, these instructions explain how to request a new registration letter.
Sparkassen-Card (debit card) – card number
If you are setting up the app a repeat time, you will be asked to enter your card number. This is why it is important to have your Sparkassen-Card (debit card) to hand. The card number is on the back of the card.
If you have forgotten your online banking PIN:
username/login ID for online banking
If you have forgotten your online banking PIN, you can use your username or login ID to restore access to online banking. You can find your login ID in your initial online banking registration login details.
How to: Forgotten username
Useful tips
What to do if your account has been blocked. And how to login with your login ID or retrieve your username. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Instructions for the online banking portal
Easy to follow step-by-step instructions.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
No working S-pushTAN-App?
How to: Forgotten online banking PIN (password)
Useful tips
Please note that your online banking PIN are not the same as the passwords for your App Sparkasse and S-pushTAN-App. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Instructions for the online banking portal
Easy to follow step-by-step instructions.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
No working S-pushTAN-App?
How to: Remove online banking PIN lock
Instructions for the online banking portal
The following guide contains step-by-step instructions for removing a online banking PIN lock. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
No working S-pushTAN-App?
Instructions for the Sparkassen ATM
Remove online banking PIN lock at the Sparkassen ATM:
You can remove your online banking PIN lock at any one of the thousands of participating Sparkassen ATMs in Germany.
- To do so, simply insert your Sparkassen-Card into the Sparkassen ATM
- Select “Services” -> “Change online banking PIN”
- Enter the PIN for your Sparkassen-Card
- Next, enter a new 5 to 12 digit initial PIN of your choice. The next step has to be done online:
- Log in to your Sparkasse bank’s online banking portal with your username / login ID and the new initial PIN
- Next, replace the initial PIN with a new online banking PIN – and, done!
Useful tips
Alternative - logging in with your login ID:
Alternatively, you can also log in with your login ID and online banking PIN. You can find your login ID in your initial online Banking login details.
Retrieving your username on the App Sparkasse:
Forgotten your username? To retrieve your username on the App Sparkasse, proceed as follows: “Profile > Settings > Manage login details > Click on the relevant account.” Your username will be shown under user ID.
Retrieve username:
If you can't remember it, you can also retrieve it directly. Or first take a look at the instructions.
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